American National Bank of Texas

 
FAQs

Mobile Banking


How do I enroll for Mobile Banking?

Active Online Banking users can enroll using either a mobile device or a computer. 

From iPad, iPhone or Android:

  • Download ANBTX Mobile Banking App through Google Play or the Apple Store
  • Once downloaded, open App > Log in using your Online Banking ID and Password
  • Accept the terms and conditions by clicking checkbox next to I Agree > Click Continue to   proceed
  • Complete the fields and click Enroll Now
  • Upon successful enrollment, you will be directed to the Menu or Accounts screen.
 

From other mobile devices:

  • Log in to your Online Banking account at www.anbtx.com
  • Select the Options > Mobile Settings
  • Complete the required information including the selection of accounts, mobile phone number, and wireless provider
  • Review the Mobile Banking Agreement and click Confirm to complete the enrollment process
  • An SMS text message with the enrollment confirmation and a link to ANBTX’s mobile website will be sent to your mobile device within 24 hours following successful completion of your enrollment.
 

You must be an online banking customer to sign up for and use mobile banking. You may be charged access rates depending on your carrier. Web access is needed to use mobile banking. Check with your service provider for details on specific fees and charges.


Is there a fee for the Mobile Banking service?

No. The ANBTX Mobile Banking service is provided free of charge. However, web access is needed to use ANBTX Mobile Banking and you may be charged access rates depending on your service provider. Check with your service provider for details on specific fees, charges and/or data packages. You are responsible for the charges from any wireless service provider while using ANBTX Mobile Banking.


What functions can I perform from my mobile device?
With ANBTX Mobile you can:
  • View Account Balances
  • View Transaction History
  • Transfer Funds between accounts
  • Pay Bills
  • Pay a Person
  • Manage alerts and more

What type of mobile devices can be used to access accounts?

ANBTX Mobile Banking will work with any web-enabled mobile device whose networks allow secure SSL traffic. This does include tablet devices.


Do you have a Mobile Banking App for an iPad or iPhone?

Yes. The ANBTX Mobile Banking App is available in the iTunes Store. The App works for both iPad and iPhone.


Do you have a Mobile Banking App for an Android?

Yes. The ANBTX Mobile Banking App is available in Google Play. You may also use this App on your tablet.


What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen.


What do I need to do if I change my mobile device, phone number, or service provider?

If you get a new phone, and are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your ANBTX- Online Banking account and update your device information under Options > Mobile Settings.

If you were using the ANBTX Mobile Banking App, you will have to download the App to your new phone.


Can I search for a transaction within Mobile Banking?

No. There is not a search feature within ANBTX Mobile Banking.


What happens if I lose communication/signal during a transaction?

If you have selected to receive text alerts, when you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, you need to check your accounts. Log in to your ANBTX Online Banking account to verify the transaction and re-submit any transactions that did not process.


How do I know if my transfer or bill payment was entered successfully?

If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, you can verify the transaction by viewing your recent transactions via Online or Mobile Banking or call our Customer Service Department at (800) 837-6584 during normal business hours.


Can I set-up recurring Bill Payments within Mobile Banking?
  • ANBTX Mobile Banking App users: Yes, you can set-up recurring or one-time payments.
  • Other Mobile Devices (accessing via www.anbtx.mobi ): No, you will only be permitted to set up one-time immediate bill payments.
  • Payments will process during the next Bill Pay processing time. (Bill Payments are processed each business day at 2:00 p.m. CST.)

Can I add a new Bill Pay Payee within Mobile Banking?

No. Functionality is limited to sending payments to already established payees. To add a new payee, log in to your ANBTX Online Banking account, select Bill Pay, and add a new payee. You may then submit payments to that payee via your mobile device.


Can I delete a Bill Payment through my mobile device?

No. You must log in to your ANBTX Online Banking account and delete the payment within the Bill Pay module.


What happens if I get locked out of my ANBTX Mobile Banking account?

Contact our Customer Service Department during normal business hours at (800) 837-6584.
Note: If you are locked out of ANBTX Mobile Banking, you will also be locked out of ANBTX Online Banking.


Why am I being asked to answer personal questions when I log in to ANBTX Mobile Banking?

Our behavioral monitoring software has detected a variation in your user pattern. For your protection, we ask that you verify your identity by answering your personal questions. Once verified, you will be directed to the page you requested.


How do I un-enroll from Mobile Banking?

Log in to your ANBTX Online Banking account. Select Options > Mobile Settings > Deselect Mobile Banking Access> Click Agree.


Can I control which accounts I see within Mobile Banking?

Yes. You can add or delete the accounts you want to see within Mobile Banking. Log in to your ANBTX Online Banking account. Select Options > Mobile Settings. Your available accounts are listed at the bottom of the Mobile Settings screen. Select or deselect the accounts you want or don’t want to see within Mobile Banking.


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