American National Bank of Texas

 
FAQs

Mobile Banking

How do I begin using ANBTX Mobile Banking?

To use ANBTX Mobile banking you must:

  1. Have an active ANBTX-Online Banking account.
  2. Have a web-enabled mobile phone/device whose network allows secure SSL traffic.
  3. Enroll in Mobile Banking.


How do I enroll for Mobile Banking?
Active Online Banking users can enroll using either a mobile device or a computer.

From a mobile device:
Go to www.anbtx.mobi
Log in using your ANBTX-Online Banking account ID and Password
Accept the Mobile Banking Agreement by clicking the checkbox next to I Agree
Click Next 
Complete the required information
An SMS text message with the enrollment confirmation will be sent to your mobile device following successful completion of your enrollment.

From a computer: 
Go to www.anbtx.com
Log in to your ANBTX-Online Banking account
Go to Options> Mobile Settings
Complete the required information
An SMS text message with the enrollment confirmation and a link to the ANBTX mobile website-www.anbtx.mobi - will be sent to your mobile device following successful completion of your enrollment.

I received the enrollment confirmation text message, what is the next step?

iPhone™ or Android™ users:
Download the free MY ANBTX app from the Apple Store or Google Play.
Log in using your ANBTX Online Banking ID and Password.

All other mobile devices:
Select the link within the enrollment confirmation text message or type www.anbtx.mobi in your phone’s web browser.
You may wish to “bookmark” this website for future use.
Use your ANBTX Online Banking ID and Online Password to log in to your ANBTX Mobile Banking account.



Is there a fee for the Mobile Banking service?

No. The ANBTX Mobile Banking service is provided free of charge. However, web access is needed to use ANBTX Mobile Banking and you may be charged access rates depending on your service provider. Check with your service provider for details on specific fees, charges and/or data packages. You are responsible for the charges from any wireless service provider while using ANBTX Mobile Banking.



What functions can I perform from my mobile device?
You can:
  • View Transaction History
  • View Account Balances
  • Transfer Funds between accounts
  • Pay Bills to existing payees
  • View Alerts


What type of mobile devices can be used to access accounts?

ANBTX Mobile Banking will work with any web-enabled mobile devices whose networks allow secure SSL traffic. This does include tablet devices.



Do you have a Mobile Banking app for an iPhone™?

Yes. The MY ANBTX app is available in the iTunes Store. You may also use this app on your iPad™.



Do you have a Mobile Banking app for an Android™?

Yes. The MY ANBTX app is available in Google Play. You may also use this app on your tablet.



What happens if I lose my mobile device?

Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings within Online Banking (go to Options > Mobile Settings) and make any changes to the Wireless Provider and/or Phone Number.



What do I need to do if I get a new mobile device?

If you get a new phone, but are using the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to your ANBTX- Online Banking account and update your device information under Options > Mobile Settings.

If you were using the MY ANBTX iPhone™ or Android™ App you will have to download the app to your new phone.



What do I need to do if I get a new mobile phone number?

If you get a new phone number, log in to your ANBTX Online Banking account and update your phone number under Options > Mobile Settings. If ANBTX does not have your correct phone number, you will not receive SMS Text Messages regarding Mobile Banking transactions.



What do I need to do if I get a new mobile provider?

If you get a new provider, log in to your ANBTX Online Banking account and update the provider information under Options > Mobile Settings.



Can I search for a transaction within Mobile Banking?

No. There is not a search feature within ANBTX Mobile Banking.



What happens if I lose communication/signal during a transaction?

If you have selected to receive text alerts, when you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you will receive an SMS Text Message as confirmation that the transaction was successful. If you do not receive this message due to a dropped call or lost signal, you need to check your accounts. Log in to your ANBTX Online Banking account to verify the transaction and re-submit any transactions that did not process.



How do I know if my transfer or bill payment was entered successfully?

If you have selected to receive text alerts, each time you make a transfer or bill payment, a confirmation SMS Text Message is sent to your mobile device. If you do not receive a confirmation text message, verify the transaction by viewing your recent transactions via Online or Mobile Banking or call our Customer Care Unit at (800) 837-6584 during normal business hours.



Can I set-up recurring Bill Payments within Mobile Banking?

No. You can only set up one-time immediate bill payments via Mobile Banking. Payments will process during the next Bill Pay processing time. (Bill Payments are processed each Business day at 2:00 CST.)



Can I add a new Bill Payment Payee via mobile banking?

No. Functionality is limited to sending payments to already established payees. To add a new payee, log in to your ANBTX Online Banking account, select Bill Pay, and add a new payee. You may then submit payments to that payee via your mobile device.



Can I delete a Bill Payment through my mobile device?

No. You must log in to your ANBTX Online Banking account and delete the payment within the Bill Pay module.



When I try to enter an amount for a bill payment or transfer, I cannot enter any numbers, only letters. Why?

Check your phone’s settings to make sure you don’t have Alpha-only enabled on the keypad.



What happens if I get locked out of my ANBTX Mobile Banking account?
Contact our Customer Care Unit during normal business hours at (800) 837-6584.
Note: If you are locked out of ANBTX Mobile Banking, you will also be locked out of ANBTX Online Banking.

What if I can’t get my mobile device to work with Mobile Banking?

If you experience issues when accessing ANBTX Mobile Banking, please make sure of the following:

  1. You must first enroll for ANBTX Mobile Banking before you can gain access.
  2. Your mobile device must be web enabled.
  3. Your mobile network must allow secure SSL traffic. (You may need to contact your mobile provider for verification.)


Why am I being asked to answer Challenge questions when I first log into ANB Mobile Banking?
Our behavioral monitoring software has detected a variation in your user pattern. For your protection, we ask that you verify your identity by answering your personal questions. Once verified, you will be directed to the page you requested.

How do I un-enroll from Mobile Banking?

Log in to your ANBTX Online Banking account. Select Options > Mobile Settings > Deselect Mobile Banking Access> Click Agree.



Can I control which accounts I see within Mobile Banking?

Yes. You can add or delete the accounts you want to see within Mobile Banking. Log in to your ANBTX Online Banking account. Select Options > Mobile Settings. Your available accounts are listed at the bottom of the Mobile Settings screen. Select or deselect the accounts you want or don’t want to see within Mobile Banking.



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