What is an eStatement?
How do I sign up for eStatements?
What is Adobe Reader and why do I need it?
Is there a fee for eStatements?
How is the eStatement different from the statement that I can
currently view in Online Banking?
Are check images available with my eStatement?
Will my eStatement look the same as my paper statement?
Can I receive eStatements without enrolling in Online Banking?
My husband and I have a joint account and we both have Online
Banking. Are both of us able to enroll for eStatements?
Can I save my eStatement for future reference?
Can I receive an eStatement for all of my accounts?
When can I view my eStatement?
Is my statement information secure?
Will I need a password to view my eStatement?
Will I be able to print my statement and check images?
After I enroll for eStatements how long will it take for it
to go into effect?
I signed up for eStatements but then I received a paper statement?
What happened to the back page of my statement?
Who should I contact if I forget my User Id or Password?
What if my email address changes?
If I have more than one account do I have to individually enroll
each account?
How do I cancel my eStatement?
If you save your statement or notice, is it available longer
than the 30 or 60 days that it will be available within Online Banking?
Will the entire account number appear on Statements and Notices?
What is an eStatement? - back
to top
An eStatement is an electronic PDF version of your statement and image pages
(if applicable) available online via our secure site. You will receive an email
notification when it is available. You can view, print and save your statement
right from your computer. In addition to statements, some notices have also been
made available for electronic delivery.
How do I sign up for eStatements? - back
to top
You can enroll through your ANB Online Banking Account. Log in to your ANB
Online Banking Account, click on the eStatement tab and input the information
required for enrollment.
What is Adobe Reader and why do I need it? - back
to top
Adobe® Acrobat® ReaderTM is free software used for opening and viewing
statements or notices. Adobe® Acrobat® ReaderTM version 6.0 or higher
is required. To download the latest version of Adobe® Acrobat® ReaderTM,
you can go to: htttp://www.adobe.com/products/acrobat/readstep.html
Is there a fee for eStatements? - back
to top
There is no charge. eStatements are FREE!
How is the eStatement different from the statement that I can currently view
in Online Banking? - back to top
The statements that are available through Online Banking can be viewed in
multiple formats-Adobe, html, and text. However, these statements do not contain
ANB Branding, nor do they contain the images of your checks included with the
statement. The Online Banking statements will still be available.
Are check images available with my eStatement? - back
to top
Yes. If you currently receive images of your checks in your paper statement,
then you will continue to receive images of your checks with eStatements. Some
of our deposit products do not offer the return of images in the statement. If
you do not currently receive images, you will not receive them electronically.
Will my eStatement look the same as my paper statement? - back
to top
Your eStatement looks similar to your paper statement and contains all of
the same information.
Can I receive eStatements without enrolling in Online
Banking? - back to top
No. You will need to enroll in ANB Online Banking. Once you are enrolled in
Online Banking, you can proceed to the eStatement tab. Your ANB Online Banking
login ID and Password are used to access your eStatements and notices.
My husband and I have a joint account and we both have Online Banking. Are
both of us able to enroll for eStatements? - back to top
No. Only one account owner may be enrolled to receive eStatement documents
on joint accounts. Whoever signs up for eStatements first, is the person that
will receive the eStatement documents.
Can I save my eStatement for future reference? - back
to top
Yes, you can save the PDF file to your computer or a device of your choosing.
Statements and images are accessible for 60 days after they are made available
so saving them is important for record retention. Notices are available for 30
days.
Can I receive an eStatement for all of my accounts? - back
to top
Any checking or savings account that is available to you within Online Banking
is available to be delivered electronically.
When can I view my eStatement? - back
to top
We will send an email notifying you when your eStatement or notice is ready
to view. After notification, the eStatement will be available within ANB Online
Banking for 60 days. Notices will be available for 30 days. Go to the eStatement
tab, and they are located under the Statements and Notices section.
Is my statement information secure? - back
to top
As is the case with everything traveling through the Internet, security can
be a concern. All data transfers, including electronic mail, occur openly on
the Internet and potentially can be monitored and read by others. For these reasons
the following security measures are in place:
We will include your security phrase in the subject line of all emails that are sent via the eStatement Service. You should always verify the security phrase is the valid phrase that you created. Also, the notification email does not contain any actual documents. The attachment contained within the notification email, when opened, will display a Login page. This Login page will also include your security phrase for you to validate. You will login using your Online Banking ID and password to obtain access to the actual document.
Will I need a password to view my eStatement? - back
to top
Yes. You will use your ANB Online Banking ID and password to gain access to
your eStatements and notices.
Will I be able to print my statement and check images? - back
to top
Yes. Once you open the eStatement or notice, you will be able to print it
just like you print any document on your computer.
After I enroll for eStatements how long will it take for it to go into effect? - back
to top
Once you have received your
enrollment confirmation email, it can take up to 48 hours for the system to complete
all the changes necessary to move your paper statements to electronic.
I signed up for eStatements but then I received a paper statement? - back
to top
The entire process from enrollment, confirmation and necessary system changes
could take up to 48 hours. Depending on the time of your enrollment, you could
receive one additional paper statement.
What happened to the back page of my statement? - back
to top
This page is accessible by clicking the link located at the top of your statement
page, under the eStatement logo. The link is named- Disclosures.
Who should I contact if I forget my User Id or Password? - back
to top
If you forget your User ID or Password, please contact customer service at
800-837-6584 during normal business hours.
What if my email address changes? - back
to top
Sign in to ANB Online Banking. Go to the Options tab, click on the email section,
input your new email address and click save settings. or
Sign in to ANB Online Banking. Go to the eStatement tab, click on the email option, input your new email address and click save settings.
This change will be reflected throughout ANB Online Banking, as well as any other email address that ANB has on file for you.
If I have more than one account do I have to individually enroll each account? - back
to top
No. When you enroll, all of the accounts that are available to you
through Online Banking will be listed. By default, all accounts, including statements
and available notices, are selected. If there are statements or notices that
you do not wish to receive electronically, you will need to “deselect” those
documents either during enrollment or through the Documents and Settings section
within the eStatement tab.
How do I cancel my eStatement? - back
to top
Sign into your Online Banking account and in the upper right hand
corner click on “Contact”. This will generate an email through our
secure email system. Please provide us with your name, account number, and a
contact phone number with the request to cancel receipt of electronic eStatements
and/or notices. You may also contact our Customer Service Department at 800-837-6584
during regular business hours.
If you save your statement or notice, is it available longer than the 30 or
60 days that it will be available within Online Banking? - back
to top
Yes if you save it to your computer. The 30/60 day time frame is only within
Online Banking. If you save the document to you computer, you have full control
as to how long the document remains on your computer.
Will the entire account number appear on Statements and Notices? - back
to top
Yes, however account number information will not show within the emails themselves.
