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Frequently Asked Questions

ANBTX Online

What is ANBTX Online and Mobile Banking?

Our new ANBTX Online and Mobile Banking system gives you a seamless experience across desktop, mobile and tablet devices, and features advanced security measures, expanded text and email alerts, an improved bill payment system, and more. What do we mean by seamless? Everything you can do in Online Banking you can do in Mobile Banking. So all of your bill payment features will now be in the palm of your hand.

  • Basic Online and Mobile Banking is free.
  • Online Bill Pay is free (additional fees for Premium Business Bill Pay).
  • Check balances.
  • Transfer funds.
  • Set account alerts via text or email.
  • Make loan payments.
  • View and print daily account activity.
  • Download to personal financial software (Restrictions apply).

How do I sign up for ANBTX Online and Mobile Banking?

To sign up for ANBTX Online and Mobile Banking, click on the "Sign Up" link in the log in box on the front page of ANBTX.com -- it's right under the "Sign In" button. You'll be taken to the registration page for ANBTX Online and Mobile Banking. Just follow the prompts from there.

Can businesses register for ANBTX Online and Mobile Banking?

Yes, some businesses can register for ANBTX Online and Mobile Banking. Click on the "Sign Up" link in the log in box on the front page of ANBTX.com -- it's right under the "Sign In" button. You'll be taken to the registration page for ANBTX Online and Mobile Banking. Just follow the prompts from there.

If you are a larger business that needs Treasury Management services, please contact a Business Banking officer at any one of our branches and they will help you find the options best suited to meet the needs of your business and assist you in completing required documents.

What if one of my accounts does not appear on my account list? What if I want to remove an account?

If an account is not shown on your listing, simply call the Customer Care Unit at 1-800-837-6584 Monday – Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to 6 p.m., and Saturday 9 a.m. to noon for assistance. You can also send an in-session e-mail asking for assistance.

If you want to remove an account from your ANBTX Online and Mobile Banking, select your User Profile and click on Manage Accounts.

What happens if I open a new account after I am already signed up for ANBTX Online Banking?

New accounts should automatically appear on the ANBTX Online and Mobile Banking system. If for some reason your new account doesn't appear, simply call us at 1-800-837-6584 Monday – Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to 6 p.m., and Saturday 9 a.m. to noon, and ask to have the account added to your profile.

Can I change my User ID and or password?

Yes, you can change both by logging into ANBTX Online and Mobile Banking using your existing username and password. Then go to the menu and select Service Center > User Profile > and then either Change Password or Change User ID.

What if I forget my password?

Click on the "Forgot Password" link on the ANBTX.com homepage, which is to the right of the log-in, and follow the online prompts from there.

For security purposes, three consecutive invalid login attempts will lock you out of the system. Please call us at 1-800-837-6584 Monday – Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to 6 p.m., and Saturday 9 a.m. to noon, to have your account unlocked.

What if I get an error message?

If you get an error message, please make a note of the message and the time. Then call the Customer Care Unit at 1-800-837-6584 Monday – Thursday 8 a.m. to 5 p.m., Friday 8 a.m. to 6 p.m., and Saturday 9 a.m. to noon to report the error message. We will make every effort to resolve the issue as soon as possible.

What does it mean when I get a BLANK screen and cannot login?

ANBTX Online and Mobile Banking requires 128-bit encryption (a high level of coding for security purposes). If your browser does not have this level of encryption, a blank screen will be displayed. At the very top of the screen you may see a message displaying the need of 128-bit encryption and JavaScript.

How can you secure my banking information?

We have extremely high criteria for security of your online banking information. A few of these are listed below:
     · Your banking information never travels the Internet without encryption protection.
     · Login sessions have a time-out limit and after the limit is reached you are required to log-in again.
     · Password guessing is deterred and reported.

When are Online Bill Payment transactions (payments) processed?

Electronic and check payments are processed on the due date you select for the bill to be paid. Some check payments may be issued as a draft check on your account -- those payments will clear when the check recipient/merchant deposits them.

What are the features of the new Online Bill Pay system?

Here are a few quick highlights regarding the new Bill Pay system:

  • Funds will be deducted from your account on the day the bill is actually paid, not 2-3 days earlier when the payment is processed. Your money stays in your account longer.
  • Bill payments will be listed in your Account History as ACH transactions with details related to the payment. They will no longer say “Bill Paid.”
  • Your recurring payments were converted to the new Online and Mobile Banking, but we encourage you to review them all to verify everything is correct. Unfortunately, payments scheduled for more than 365 days in advance were not converted.

Are there fees associated with Online Bill Pay?

Online Bill Pay and Popmoney services are free*, but both offer expedited payment services that may require a fee. Any fee will be displayed and require your acceptance before payment.

* Fee subject to change

How do I sign up for Online Bill Pay?

If you are a current ANBTX Online and Mobile Banking user, click on "Payments" and the system will walk you through the service and give you access to make payments.

What is the lead-time for an Online payment to be made?

It depends if its an electronic or check payment. When you make the payment in Online Bill Pay, you will be presented with delivery date options -- some of which are expedited and may require a fee.

Why are there two lines for one of my payments?

If you setup your payee’s with the information on your bill, it may not be the correct address for electronic payments. Our Bill Pay provider may substitute addresses when it transmits the payments. If this occurs an additional line will be on your Schedule.

Why do I have two sets of passwords?

The Cash Management product allows for you to set up separate ID’s and passwords for all your employees. Each company will have an ANBTX Online ID and password and then each employee will have their own ID and password. When setting up your employees, you can also specify which of your accounts the employee has access to.

Who do I call with questions?

Call our Customer Care Unit at 800-837-6584, Monday – Friday 7:30 a.m. to 6:00 p.m. CT and Saturday 9:00 a.m. to 1:00 p.m. CT.

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